Terms & Conditions - STI Express Ltd

STI EXPRESS LTD. TERMS AND CONDITIONS OF CARRIAGE (“Terms and Conditions”)

IMPORTANT NOTICE

These Conditions of Carriage EXCLUDE LIABILITY on the part of STI Express and its employees or agents for loss, damage and delay in certain circumstances; LIMIT LIABILITY to stated amounts where liability is accepted and REQUIRE NOTICE OF CLAIMS within strict time limits. Senders should note these Conditions carefully and where necessary obtain insurance cover in order to protect their interests.

Shipments are subject to local tariffs and the conditions of the STI subsidiary, branch or the independent contractor which accepted the Shipment. “STI” means any member of STI Express Ltd.

1. APPLICATION
1.1 These Conditions apply to the carriage of Shipments from and between selected countries in Europe, the Middle East, the Indian Subcontinent and Africa (“EMEA”) and from and between specified locations within selected countries in EMEA, utilizing the following services or service options of STI (if and where available): STI Europe STI International Priority. These services may be modified by STI from time to time. Upon request, customers can be informed about the areas that are served by STI. These Conditions do not apply to intra-United Kingdom and intra-India Shipments for which separate conditions of carriage apply. Shipments originating outside EMEA for EMEA or other international destinations are subject to local tariffs and the terms and conditions of the STI subsidiary, branch or the independent contractor that accepted the Shipment. Shipments returned using STI Global Returns are governed by the terms and conditions applicable to the country from which the Shipment is returned. Those terms and conditions of service may vary from country to country.

1.2 The carriage by air of a Shipment may be subject to the Warsaw Convention of October 12, 1929, as amended by The Hague Protocol of September 28, 1955 and all subsequent applicable Protocols or the Montreal Convention of May 28, 1999 and all subsequent applicable Protocols, as well as the Guadalajara Convention of September 18, 1961. Shipments transported partly or solely by road - by explicit agreement or otherwise - in, to or from a country which is party to the Convention on the Contract for the International Carriage of Goods by Road, as amended, are subject to the terms and conditions thereof. Shipments carried from and between specified locations within one country are subject to the mandatory rules provided by the laws of that country.

1.3 These Conditions supersede all previous published terms and conditions of STI service to which these Conditions apply. STI reserves the right to unilaterally modify, amend, change or supplement these Conditions without notice. These Conditions supplement and detail the general terms and conditions on the back of the (Air) Waybill. In case of conflict between these Conditions and the terms and conditions on any STI (Air) Waybill, manifest, shipping label or other transit documentation, these Conditions control to the extent that they do not conflict with the mandatory rules relating to liability for international carriage provided by the Warsaw or Montreal Conventions and their respective subsequent Protocols, other applicable conventions or any applicable tariff; or, for Shipments carried from and between specified locations within one country, with the mandatory rules relating to liability for carriage provided by the laws of that country.

1.4 These Conditions (which term includes those agreements and conventions expressly referred to herein) represent the entire agreement between the parties and, subject to Section 1.3., shall prevail over, exclude and supersede any other terms or conditions, oral or written, wheresoever’s appearing or made and, in particular, any terms or conditions sought to be incorporated by the Sender or any other written or oral statements concerning these Conditions. The Sender confirms that it does not rely upon or claim any other terms, warranties, conditions or representations relating to the use of the services under this Agreement.

1.5 These Conditions shall not be overridden or varied or added to except by express agreement in writing between the Sender and a representative of STI having the express written authority to do so.

The Sender will be bound by the signature of any of its employees, servants and agents on the (Air) Waybill.

2. DEFINITIONS
"Conditions" shall mean these Conditions of Carriage which term shall also include those agreements, laws and conventions expressly referred to herein and as updated by STI from time to time.

“STI” means, STI Express Ltd., its subsidiaries and branches, their respective employees and agents and independent contractors. The contract of carriage is with the STI subsidiary, branch or independent contractor which accepts the Shipment from the Sender.

""The Sender" or "The Shipper" means the person (natural or legal) whose name is listed on the (Air) Waybill as the sender.

"The Recipient" or "The Consignee" means the person whose name is listed on the (Air) Waybill as the recipient

"Package" means any single parcel or piece that is accepted by STI, including any such items tendered by the Sender utilizing STI automated systems, meters, manifests or (Air) Waybills.

"Shipment" means one or more pieces, either Packages or freight, moving on a single (Air) Waybill.

"(Air) Waybill" means any shipping document, manifest, label, stamp, electronic entry or similar item used in the STI transportation system.

"Transportation Charges" means the fees, charges and amounts assessed or levied for movement of a Shipment by STI in accordance with these Conditions or any conditions or fees subsequently imposed, but not including other fees or charges which may be assessed, such as (but not limited to) declared value charges, special handling fees, customs duties and taxes and surcharges.

"Business Day" means any day on which businesses in the country or region of shipment or in the country or region of destination are open for business. Business days and holidays may vary by country or region of destination. Customers should contact STI for delivery commitments which may be affected.

"Charges" means Transportation Charges and any other charges or surcharges assessed for or levied in respect of transportation of a Shipment pursuant to these Conditions, including but not limited to Ancillary Charges, declared value charges, special handling fees and other surcharges detailed in these Conditions or any updated Conditions and, if and where applicable, customs duties and taxes and other costs reasonably incurred by STI relating to transport of a Shipment.

"Declared Value for Carriage" means that value, if any, indicated by the Sender on the (Air) Waybill, constituting the maximum amount STI liability in connection with the Shipment of the Package.

"Declared Value for Customs" means the selling price or replacement cost of the Shipment’s contents as required for customs clearance purposes.

"Delivery Commitment Time" means the published delivery commitment for the STI service or the delivery commitment quoted by Customer Service for that Shipment which takes into account the commodity being shipped, date of shipment, destination, and weight of the Shipment and value of the Shipment.

"STI Account Number" or "STI Account" means the number issued by STI to a customer ensuring account activity is summarized by the STI system and the payer is billed appropriately.

“B2C Shipments” mean Shipments pursuant to a commercial transaction between a Shipper trader (a person (natural or legal), acting for professional purposes) and a Recipient-consumer (a natural person, acting outside of her/his professional purposes).

3. RATES
Rates and service quotations by employees and agents of STI will be based upon information provided by the Sender but final rates and service may vary based upon the Shipment actually tendered and the application of these Conditions. STI is not liable for, nor will any adjustment, refund or credit of any kind be made, as a result of any discrepancy in any rate or service quotation made prior to the tender of the Shipment and the rates, and other Charges invoiced to the customer. STI will only provide estimates of customs duties and taxes through the Estimate Duties and Taxes feature on STI but final duties and taxes may vary.

Rates applied shall be those rates applicable and in force at the time that the contract of carriage is made.

4. BILLING
4.1 Notwithstanding that STI reserves the right to require payment of any Charges in advance as provided for in accordance with the Conditions, Invoices for any unpaid Charges are payable without discount within 15 days of the invoice date. Invoices for duties and taxes are payable upon receipt. STI reserves the right to increase any amount unpaid at due date, as of right and without prior notice of remedy, by 15 % (or such amount as applied by STI per the local applicable payment terms and conditions) as liquidated damages for administrative costs, and a yearly interest of 6 % above the European Central Bank Rate (or such rate as applied by STI per the local applicable payment terms and conditions), to be calculated per commenced month or the maximum allowed interest rate under the applicable legislation, if lower.

4.2 "Bill Sender" or "Bill Shipper" means Charges will be billed to the Sender.

4.3 "Bill Recipient" or "Bill Consignee" means Charges will be billed to the Recipient. To bill Charges to the Recipient, the Recipient must have a valid STI Account Number and this number must be entered in the appropriate section of the (Air) Waybill. Bill Recipient Shipments are acceptable for carriage to specified locations only. If the Recipient refuses to pay, the Charges will automatically be billed to the Sender.

4.4 "Bill Third Party" means Charges will be billed to someone other than the Sender or Recipient. The third party's valid STI Account Number must be entered in the appropriate section of the (Air) Waybill. If not so entered, or if the third party does not make payment, the Transportation Charges will automatically be billed to the Sender and duties and taxes, if any, to the Recipient.

4.5 If applicable, duties and taxes may be assessed on the contents of Shipments. STI is not required to make advance payment of duties and taxes and may require the Sender, Recipient or liable third party to pay STI prior to STI discharging any liability for duties and taxes. The Recipient will be charged for such duties and taxes unless the "Bill Sender Duties and Taxes" or "Bill Third Party Duties and Taxes" box is marked on the (Air) Waybill .

4.6 REGARDLESS OF ANY PAYMENT INSTRUCTIONS OR PROVISIONS TO THE CONTRARY, THE SENDER SHALL ALWAYS REMAIN ULTIMATELY LIABLE FOR THE CHARGES INCLUDING ANY DUTIES AND TAXES, IF ANY.

4.7 Charges requiring conversion from a currency other than the currency, in which the Payer is billed, will be calculated daily using the median bid price obtained from OANDA, an Internet exchange-rate service. The median bid price is the average price at which buyers offer to buy currencies from sellers during the given period. These currency conversion rates can be accessed at oanda.com. The currencies of participating European Union countries will have statutory conversion rates to the EURO. There is an additional exchange fee of 1.75%for conversion from any non-U.S. currency to USD, 2.3% for USD to any currency and 2.0% between all non-U.S. currency conversions. There is no exchange fee between currencies related to the EURO. Charges in currencies other than the U.S. dollars that are not freely convertible will be converted to U.S. dollars and billed to Payer’s account, either at the free market rate or at the official rate at which STI was permitted to purchase U.S. dollars in the relevant currency, at our sole option. The rate corresponding to the ship date will be used for conversions to non-hyperinflationary currencies. However, we reserve the right to use the exchange rate at invoice date, as opposed to shipment date, in countries where the currency is volatile.

5. INVOICE ADJUSTMENTS / DIMENSIONAL WEIGHT
5.1 STI may audit each (Air) Waybill to verify service selected and Package/Shipment weight. If the service selected or weight entered is incorrect, STI may make appropriate corrections to the (Air) Waybill and appropriate adjustments to the invoice at any time and will be entitled to charge a special handling fee for having to make such corrections and amendments.

5.2 When (Air) Waybills are produced by the Sender through any automated shipping device, any omission or incorrect entry on the (Air) Waybill concerning the weight or number of Packages will result in a billing based on STI’s estimate of the number of Packages transported and STI Conditions of Carriage either the dimensional weight at the time of billing or a standard default weight per Package estimate, as determined by STI and which will be available upon request.

5.3 Charges may be assessed based on dimensional weight. Dimensional weight is determined by multiplying a Package’s length x height x width (all in centimeters) and dividing by 5000 or such other number as specified by STI from time to time by stiexpressbd.com. If the result exceeds the actual weight, additional Charges may be assessed based on the dimensional weight. The rates of such additional Charges are available upon request and may be amended, without notice, by STI.

6. REFUSAL OR REJECTION OF SHIPMENTS
STI reserves the right to refuse, hold, cancel, postpone or return any Shipment at any time if such Shipment would in the opinion of FedEx be likely to cause damage or delay to other Shipments, goods or persons, or the carriage of which is prohibited by law or is in violation of any of these Conditions, or the STI Account of the person or entity responsible for payment is not in good credit standing. The fact that FedEx accepts a Shipment does not mean that such Shipment conforms to applicable laws and regulations or to the present Conditions.

7. RESTRICTIONS
7.1 Package size and weight restrictions vary by country or STI services. Details are available upon request.

7.2 There is no limit on the aggregate weight of a multiple piece Shipment provided each individual Package within the Shipment does not exceed the per Package weight limit specified for the destination. Shipments exceeding 225 kilo require advance arrangement with STI. Details are available upon request.

7.3 Extra-large Packages are pieces weighing less than 68 kg (or destination country limit) that exceed 330 cm (or destination country limit) in length and girth combined. These pieces may be refused.

7.4 STI Envelope and STI Pak Shipments must be tendered in the appropriate STI packaging.

7.5 No more than one type of service may be indicated on a single (Air) Waybill and no more than one STI Envelope & STI Pak may be shipped on a single (Air) Waybill.

7.6 The Sender is allowed to ship up to ten different commodities on a single (Air) Waybill.

7.7 The Shipper is allowed to ship up to 9,999 Packages on a single (Air) Waybill.

8. ITEMS UNACCEPTABLE FOR CARRIAGE
8.1 The following items are not acceptable for carriage to any destination unless otherwise agreed to by STI :

MONEY (coins, cash, currency paper money and negotiable instruments equivalent to cash such as endorsed stocks, bonds and cash letters), COLLECTABLE COINS AND STAMPS;
EXPLOSIVES (Class 1.3 explosives are not acceptable for carriage by STI. In certain countries Class 1.4 explosives may be acceptable for carriage, Customer Service should be contacted prior to shipment for details), FIREWORKS AND OTHER ITEMS OF AN INCENDIARY OR FLAMMABLE NATURE;
HUMAN CORPSES, ORGANS OR BODY PARTS, HUMAN AND ANIMAL EMBRYOS, CREMATED OR DISINTERRED HUMAN REMAINS;
SHIPMENTS TO APO / FPO ADDRESSES;
CASH ON DELIVERY SHIPMENTS;
FIREARMS, WEAPONRY, AMMUNITION AND THEIR PARTS;
FOODSTUFFS, PERISHABLE FOOD ARTICLES AND BEVERAGES REQUIRING REFRIGERATION OR OTHER ENVIRONMENTAL CONTROL;
PLANTS AND PLANT MATERIAL, INCLUDING SEEDS AND CUT FLOWERS (CUT FLOWERS ARE ACCEPTABLE TO CERTAIN DESTINATIONS, INFORMATION AVAILABLE UPON REQUEST);
LOTTERY TICKETS, GAMBLING DEVICES WHERE PROHIBITED BY LAW;
PERISHABLES (OTHER THAN UNDER (7)) unless advance arrangements are made;
PORNOGRAPHY AND/OR OBSCENE MATERIAL;
SHIPMENTS BEING PROCESSED UNDER the following unless advance arrangements are made:

CARNETS (allow temporary import for display, etc. without duties);
DRAWBACK CLAIMS (requests for refunds of import duties at time of export);
TEMPORARY IMPORT BONDS (allow temporary import for repair, etc.);
Letters of Credit. Shipments subject to Letters of Credit are generally prohibited, with the exception of shipments subject to Letters of Credit calling for a "courier receipt," as defined by Article 25 of USP 600, shipped using the FedEx Expanded Service International Air Waybill;

HAZARDOUS WASTE, INCLUDING, BUT NOT LIMITED TO, USED HYPODERMIC NEEDLES AND/OR SYRINGES OR MEDICAL WASTE
WET ICE (FROZEN WATER);
SHIPMENTS REQUIRING FEDEX TO OBTAIN ANY SPECIAL LICENSE OP PERMIT FOR TRANSPORTATION, IMPORTATION OR EXPORTATION;
SHIPMENTS THE CARRIAGE, IMPORTATION OR EXPORTATION OF WHICH IS PROHIBITED BY ANY LAW, STATUTE OR REGULATION;
SHIPMENTS WITH A DECLARED VALUE FOR CUSTOMS IN EXCESS OF THAT PERMITTED (See Section 18: DECLARED VALUE AND LIMITS OF LIABILITY);
DANGEROUS GOODS EXCEPT AS PERMITTED UNDER SECTION 9 "DANGEROUS GOODS";
DEAD ANIMALS OR ANIMALS THAT HAVE BEEN MOUNTED;
ACKAGES THAT ARE WET, LEAKING OR EMIT AN ODOR OF ANY KIND;
PACKAGEPS THAT ARE WRAPPED IN KRAFT PAPER;
LIVE ANIMALS AND INSECTS EXCEPT WHEN THE SHIPMENT IS COORDINATED AND APPROVED BY THE FEDEX LIVE ANIMAL DESK. CUSTOMERS CAN CONTACT FEDEX LOCALLY FOR MORE ASSISTANCE. HOUSEHOLD PETS AND LIVE FISH ARE NOT ACCEPTED;
SHIPMENTS THAT MAY CAUSE DAMAGE TO, OR DELAY OF, EQUIPMENT, PERSONNEL OR OTHER SHIPMENTS.

STI excludes all liability for Shipments of such items howsoever accepted (including acceptance by mistake or under notice).

8.2 Additional restrictions may apply depending upon destination and service and service option used and various regulatory and customs clearances may be required for certain commodities, therefore extending the transit time. STI reserves the right to reject Packages based upon these limitations or for reasons of security or safety. STI shall be entitled to charge an administrative fee for Packages rejected and for the costs of returning goods, where applicable, to the Sender. Further information is available upon request.

8.3 The Money Back Guarantee (see Section 17) is not applicable to items unacceptable for carriage.

9. DANGEROUS GOODS
9.1 Not all STI locations accept dangerous goods, certain STI locations do not accept specific classes of dangerous goods and dangerous goods are not accepted to ship via STI services.

9.2 The Sender must comply with all applicable laws, regulations or rules governing packing, marking and labeling of Shipments of blood and blood products, regardless of whether they are infectious.

9.3 STI packaging may not be used to ship dangerous goods (except for Biological Substance, Category B [UN 3373], which may be shipped in the STI ( UN 3373 Pak) (see also Sections 10.3 and 10.4: PACKAGING AND MARKING).

9.4 Lithium batteries (UN 3090) that are Primary Non-Rechargeable require pre-approval to ship.

9.5 Each Shipment must be accompanied by the IATA Shipper's Declaration for Dangerous Goods form when required.

9.6 Note: STI may be required by law to report improperly declared or undeclared Shipments of dangerous goods to the appropriate local competent authority. The Sender may be subject to fines and penalties under applicable law. The dangerous goods regulations require every Sender to have job-specific dangerous goods training prior to tendering a dangerous goods Shipment to STI or another air carrier. When individuals tender a Shipment containing dangerous goods it must be properly classified, packaged, marked, labeled and identified as dangerous goods, and include the correct dangerous goods documentation.

9.7 STI is required to maintain proper segregation of incompatible dangerous goods on all vehicles and aircraft. This necessity may cause the Shipment to move on the next available truck route or flight on which proper segregation can be maintained.

9.8 Money Back Guarantee (see Section 17) is not applicable to Shipments of dangerous goods.

10. PACKAGING AND MARKING
10.1 All Packages must be prepared and packed by the Sender for safe transportation by air and road assuming ordinary care in handling in an express-transportation environment and in compliance with all applicable laws, regulations and rules, including those governing packing, marking and labeling. It is the responsibility of the Sender to properly complete the (Air) Waybill. Each Shipment must be legibly and durably marked with the name, street-, city- and country address including postcode of the Sender and the Recipient. For international Shipments, the Sender’s address must state the country in which the Shipment is tendered to STI.

10.2 Any articles susceptible to damage as a result of any condition, which may be encountered in air transportation, such as changes in temperature or atmospheric pressure, must be adequately protected by appropriate packaging by the Sender. STI shall not be liable for any damage arising out of changes in temperature or pressure.

10.3 STI does not provide temperature-controlled transport. Under no circumstances will STI be obliged to add dry ice to Shipments or to provide re-icing services, notwithstanding any oral or written statements from the customer or STI to the contrary. STI does not recommend the use of wet ice (frozen water) as a refrigerant.

10.4 If the Recipient refuses a Package or the Package leaks, is damaged, or emits an Adour (collectively "Leakage") it will be returned to the Sender, if possible. If the Package is refused by the Sender, or it cannot be returned because of Leakage, the Sender will be liable for and agrees to reimburse and otherwise indemnify STI for all costs, fees and expenses incurred in connection with the clean-up and/or disposal of the Package. STI reserves the right, without liability, to refuse or dispose of Package showing indications of Leakage.

11. INSPECTION OF SHIPMENTS
11.1 STI may, at its sole discretion, or upon the request of the competent authorities, open and inspect any Shipment without notice at any time, and shall incur no liability of any kind therefore.

11.2 In accordance with applicable regulations STI is required to undertake (random) X-ray screening. STI may undertake such screening and the Sender and Recipient hereby waive any possible claims for damages or delays (including but not limited to the Money Back Guarantee) as a result of screening.

12. CUSTOMS CLEARANCE
12.1 Shipments which cross national borders may have to be cleared through Customs in the destination country prior to delivery to the Recipient. Where STI provides customs clearance, STI will on request of Customs provide to Customs all data necessary for clearance, as provided by the Sender (see Section 26: DATA PROTECTION).

12.2 The Sender is responsible for making sure goods shipped are acceptable for entry into the destination country. All Charges for shipment to and return from countries where entry is not permitted are the Sender's responsibility.

12.3 STI may in some instances at its sole discretion accept instructions from the Recipient to use a designated customs broker other than STI or the broker designated by the Shipper. In any event, STI reserves the right to clear the Shipment if the broker cannot be determined or will not perform clearance or if accurate and complete broker information is not provided (including but not limited to name, address, phone number and postal code).

12.4 It is the Sender's responsibility to ensure that all necessary documentation in addition to the (Air) Waybill is provided and accurately completed in compliance with all applicable laws, rules and regulations, including but not limited to customs laws, import and export laws and government regulations of any country to, from, through or over which the Shipment may be carried. Any STI Global Returns service Shipments that are forwarded to a third country must also comply with the export control requirements of the country of first departure. In the event of any failure to provide and/or complete accurately all such documentation (including the (Air) Waybill) STI will assume no liability to the Sender or any other person for any loss, expense or delay due to the Sender's failure to comply with this provision. When Shipments are held by Customs or other agencies due to incorrect or missing documentation, STI may first attempt to notify the Recipient. If local law requires the correct information or documentation to be submitted by the Recipient and the Recipient fails to do so within a reasonable time as STI may determine, the Shipment may be considered undeliverable (see Section 16: UNDELIVERABLE SHIPMENTS). If the Recipient fails to supply the required information or documentation and local law allows the Sender to provide the same, STI may attempt to notify the Sender. If the Sender also fails to provide the information or documentation within a reasonable time as STI may determine, the Shipment will be considered undeliverable. STI assumes no responsibility for its inability to complete a delivery due to incorrect or missing documentation, whether or not it attempts to notify the Recipient or Sender. STI shall be entitled to charge an administrative fee for obtaining such corrective or complete information.

12.5 When applicable, a Sender residing/established in the European Union may authorize STI or its agents to make and file (re-)export declarations and all related actions as a direct representative in the name of and for the account and at the risk of the Sender.

12.6 STI reserves the right to assess extra Charges for customs clearance or for services ancillary to the customs clearance of Shipments ("Ancillary Clearance Service Fees"). Customers should contact STI for more information on the Ancillary Clearance Service Fees.

12.7 STI assumes no responsibility for Shipments abandoned in Customs, and such Shipments may be considered undeliverable (See Section 16: UNDELIVERABLE SHIPMENTS).12.7 STI assumes no responsibility for Shipments abandoned in Customs, and such Shipments may be considered undeliverable (See Section 16: UNDELIVERABLE SHIPMENTS).

13. DUTIES AND TAXES
13.1 If and where applicable, without prejudice to Sections 4.6 and 4.7, STI may elect to advance on behalf of the party responsible for payment thereof ("the Payer"), any duties and taxes as assessed by Customs. For all Shipments, STI may contact the Payer before customs clearance is complete to confirm the arrangements for reimbursement of amounts to be advanced. At its sole discretion, STI may require confirmation of reimbursement arrangements as a condition to completion of clearance and delivery including, but not limited to, cases of deliveries to Recipients that STI believes are not creditworthy, and of Shipments with high declared values.

13.2 If a Recipient or a third party from whom reimbursement confirmation is requested refuses to pay the duties and taxes necessary to release the Shipment from Customs, STI may contact the Sender. If the Sender refuses to make satisfactory arrangements to reimburse STI, the Shipment will be returned to the Sender, or placed into a general order warehouse or a customs-bonded warehouse or considered undeliverable (See Section 16: UNDELIVERABLE SHIPMENTS). The Sender will then be responsible for payment of both the original Charges and the return Charges. If STI advances any amounts as duties and taxes at either the original destination or upon return, the Sender shall also be liable for such amounts and all fees and surcharges related to GPS’s advancement of duties and taxes.

13.3 Any Shipment may be delayed if STI is not able to obtain satisfactory confirmation of arrangements to reimburse it for amounts to be advanced for duties and taxes. These delays, or any other failure to comply with these Conditions are liabilities not assumed and are not Service Failures and are not covered by the Money Back Guarantee (See Section 17: MONEY BACK GUARANTEE and Section 19: LIABILITIES NOT ASSUMED).

13.4 If STI advances duties and taxes it reserves the right to assess a surcharge. The Sender should refer to the STI rate sheets in effect at the time of shipment or call STI for an explanation of the surcharge. Notwithstanding that STI reserves the right to auction or otherwise dispose of goods to recover Charges not reimbursed, the Sender shall remain liable for such Charges.

13.5 Customs may levy customs duties and/or import VAT or any relevant duties and taxes in arrears, as well as fines, penalties and/or late payment interest on STI when inaccurate or incomplete clearing information and/or documentation - such as invoices, (customs)values, currencies or commodity codes - has been provided in relation to Shipments. If the inaccurate or incomplete information/documentation was provided to STI by, on behalf of, on the instruction of or under the responsibility of the Sender or Recipient, the Sender, Recipient and - if applicable - the responsible third party will be jointly and severally liable towards STI for any such amounts.

14. ROUTING AND DELIVERY
14.1 STI reserves the right to route a Shipment in any way it deems appropriate. There are no stoppages on route, which are agreed upon at the time of tender of the Shipment. Some Shipments may be consolidated or forwarded by STI for transportation on third party vehicle, third party air carriers, or on either a charter or an interline basis as STI may determine in its sole discretion. GPS assumes no obligation to reroute any Shipment to a third country or carry the Shipment by any specified aircraft or other vehicle, or over any particular route or to make connection at any point according to any schedules.STI may, without notice, substitute an alternate carrier, aircraft or vehicle, deviate from the route or routes, or cause the Shipment to be transported by motor vehicle. The Sender agrees to STI’s right to divert any Shipment (including use of other carriers) in order to facilitate its delivery.

14.2 Shipments are delivered to the Recipient’s address. There is no obligation to deliver a Shipment to the Recipient personally. STI may deliver to someone other than the person or entity named on the (Air) Waybill. Shipment addresses should always include the complete address of the Recipient and its telephone or fax number. (Post office box addresses may be used for certain international locations but must include a valid telephone, fax or telex number on the (Air) Waybill. STI cannot deliver to military post office box addresses such as APO and FPO).

14.3 STI shall not be liable in any circumstances for any claim, which relates to seizure or detention of goods in the course of transit by Customs or other government authorities.

14.4 Shipments to hotels, hospitals, government offices or installations, university campuses or other facilities which have a mail room or central receiving area may be delivered to the mail room or central receiving area, unless otherwise authorized and approved by STI prior to shipping.

14.5 Dangerous goods may not be rerouted to an address other than the original intended address of the Recipient provided by the Sender. (Note: Shipments may be made available as hold for pickup or be returned to the Sender.)

14.6 Any requested change to an address that is not a reroute or an address correction is a new Shipment, and new Transportation Charges will apply.

14.7 Saturday delivery, if available, will be subject to a special handling fee in those countries where Saturday is not a regular Business Day.

14.8 At its sole discretion, STI may refuse to pick up or deliver a Shipment, or use alternative pickup or delivery arrangements, to maintain the safety of its employees and in cases in which STI believes that its services may be used in violation of any applicable laws, regulations or rules.

14.10 For B2C Shipments, STI offers at selected locations the possibility to deliver such B2C Shipments in accordance with additional instructions received from the Recipient. The Shipper expressly acknowledges and agrees that THOSE INSTRUCTIONS CAN ALTER THE ORIGINALLY AGREED DELIVERY INSTRUCTIONS AND/OR DELIVERY COMMITMENT TIME. The Shipper and the Recipient each acknowledge and agree that the instructions from the Recipient may relate but are not limited, to (i) postponing the delivery time (ii) delivering to a neighbor (iii) delivering to another address and/or another person, provided such other address is within the same country as stated on the (Air) Waybill, (iv) providing instructions where to leave the B2C Shipment without obtaining a signature for delivery; (v) leaving the B2C Shipment at a pick-up point (e.g. a local store), or (vi) combinations of the foregoing instructions. The parties agree that temporary holding of the Shipment by STI pursuant to the Recipient’s instructions, e.g. to postpone the delivery, shall be considered part of the contract of carriage.

The available delivery options for B2C Shipments are subject to time, geographical and other limitations and can be amended from time to time by STI without prior notice. Delivery option availabilities and conditions can be consulted at www.stiexpressbd.com. The Money Back Guarantee (see Section 17) is not applicable to B2C Shipments for which the Recipient has provided additional delivery instructions in accordance with this provision.

STI shall only accept additional delivery instructions for B2C Shipments. HOWEVER, SHOULD A RECIPIENT PROVIDE ADDITIONAL DELIVERY INSTRUCTIONS FOR OTHER THAN B2C SHIPMENTS, THEN THE SHIPPER AND THE RECIPIENT EACH ACKNOWLEDGE AND AGREE TO BE BOUND BY THESE PROVISIONS.

15. REDELIVERY SERVICE
15.1 Redelivery service will be provided at no additional charge. A notice of attempted delivery will be left at the Recipient’s address after each attempted delivery, indicating date and time of the presentation. Any Shipment which cannot be delivered after three (3) attempted deliveries will be returned to the nearest STI facility and an attempt made to notify the Recipient. In the case of deliveries to a private address (“Residential Deliveries”), only one re-attempt will be made after the initial attempted delivery.

15.2 If the Shipment has not been delivered after three (3) attempted deliveries (two (2) in case of a Residential Delivery) or after being held for five (5) Business Days from the date the Shipment is received and, where applicable, has cleared customs in a destination station, it will be considered undeliverable (See Section 16: UNDELIVERABLE SHIPMENTS).

16. UNDELIVERABLE SHIPMENTS
16.1 An undeliverable Shipment is one that cannot be delivered for reasons that include, but are not limited to, any of the following: (i) the Recipient’s address is incomplete, illegible, incorrect or cannot be located, (ii) the Shipment was addressed to an area not served by STI, (iii) the Recipient's place of business is closed (iv) delivery is impossible because of the unavailability or refusal of an appropriate person to accept delivery or sign for delivery of the Shipment on the initial delivery attempt or reattempts, (v) the Shipment is unable to clear customs, (vi) the Shipment would likely cause damage or delay to other Shipments or property, or injury to persons, (vii) the Shipment contains prohibited items, (viii) the Recipient is unable or refuses to pay for a Bill Recipient Shipment, (ix) the Shipment was

improperly packaged or (x) the Shipment’s contents or packaging are damaged to the extent that re-wrapping is not possible.

16.2 If a Shipment is undeliverable for any reason, STI may attempt to notify the Sender to arrange for the return of the Shipment, without prejudice to any local regulatory constraints. If the Sender cannot be contacted within five (5) Business Days or fails to give instructions within a reasonable period of time as determined by STI, STI at its sole discretion, may return the Shipment to the Sender; or place the Shipment in a general order warehouse or customs-bonded warehouse or dispose of the Shipment. If a Shipment cannot be delivered, cleared through customs or returned, the Shipment may be transferred or disposed of by STI at its sole discretion. The Sender will be liable for any and all costs, Charges and fees incurred in returning, storing or disposing of an undeliverable Shipment, unless the Shipment was undeliverable due to the fault of STI Express.

16.3 Shipments that cannot be returned due to local regulatory constraints will either be placed in a general order warehouse or a customs-bonded warehouse or disposed of at GPS’s sole discretion and at any location. The Sender agrees to pay any costs incurred by STI in such placement or disposal.

16.4 Return Charges will be assessed to the Sender together with the original Charges, unless the Shipment was undeliverable due to the fault of STI Express. Also included will be any other Charges incurred by STI including but not limited to duties, taxes and storage fees, if applicable. For returned Shipments containing dangerous goods, the Sender must supply a completed return (Air) Waybill and all other required documents.

17. MONEY BACK GUARANTEE POLICY
17.1 STI Express offers a Money Back Guarantee STI International Priority (intercontinental Shipments only).STI will upon request either refund or at its option (to be exercised in STI’s sole discretion) credit to the applicable invoice the Transportation Charges incurred by the Sender if the first attempted delivery of a Shipment occurs 60 seconds or more after the applicable Delivery Commitment Time ("Service Failure"). However, the Money Back Guarantee policy will only apply once a delivery commitment has been accepted by STI after pick up of the Shipment.

This money-back guarantee, if available (customers should check with STI for details), can be suspended, modified or revoked by STI at its sole discretion without notice to either the Sender or Recipient.

In order to qualify for a refund or credit the following limitations apply:

For invoiced Shipments and for Shipments sent using an automated shipping device, STI must receive notification in writing of a Service Failure within 15 days from the invoice date. The Sender must furnish with the proof of its payment the invoice number to which the payment applies. If an invoice is not paid in full, the reason for each unpaid charge must be noted with its (Air) Waybill or Package tracking number;
For Shipments not invoiced by STI (whether paid by cash, check, money order, credit card or otherwise) the Sender must notify GPS in writing of a Service Failure within 15 days after the date of Shipment;
Notification must include the STI Account Number, if any, the (Air) Waybill or Package tracking number, the date of shipment and complete and accurate Recipient information;
A Service Failure will not be deemed to have occurred if within 30 days after STI is notified, it furnishes proof either of timely delivery consisting of the date and time of delivery and name of the person who signed for the Shipment, or service exception information reflecting that the failure to timely deliver resulted from any term permitting extension of time for delivery herein or circumstances described under Section 19 : LIABILITIES NOT ASSUMED;
Only one refund or credit is permitted per Package. If a Service Failure occurs for any Package within a multiple package Shipment, a refund or credit will be given only for the proportion of the Transportation Charges applicable to that Package;
A refund or credit will be given only if complete and accurate Recipient information was provided at the time of shipment. Complete Recipient information must be provided on either the (Air) Waybill or through an automated shipping device;
A refund or credit will not be given to Shipments delayed due to incorrect or incomplete addresses or to the unavailability or refusal of a person to accept delivery, whether or not the Package is returned to the Sender, or sign for the Package or by reason of any term permitting extension of time for delivery herein or causes described under Section 19: LIABILITIES NOT ASSUMED;
This Money Back Guarantee applies only to Transportation Charges and does not apply to duties, taxes or declared value charges or any other Charges and/or loss or damage suffered by either the Sender or the Recipient;
A refund or credit will not be given to customers using automated shipping devices if incorrect Package tracking numbers are applied to the subject Package or Shipment;
This Money Back Guarantee does not apply to undeliverable or returned Shipments or any Shipment containing dangerous goods or dry ice;
This Money Back Guarantee does not apply to delays in delivery caused by adherence to STI policies regarding the payment of duties and taxes prior to customs clearance or at delivery;
Credits for Transportation Charges will be applied to the payer’s account only and refunds will be made payable to the payer only;
A credit or refund under this Money Back Guarantee will be applied only against the Transportation Charges for the Shipment giving rise to the credit;
An exact Delivery Commitment Time can be obtained only by contacting Customer Service and supplying the following information:

Commodity being shipped;
Date of the shipment;
Exact destination;
Weight of the Shipment;
Value of the Shipment;

Any transit time published in the STI Service Guide or elsewhere or quoted by Customer Service without the above five required facts, is only an estimate and is not a stated Delivery Commitment Time. STI records regarding quoted delivery times will constitute conclusive proof of any such quotes;

This Money Back Guarantee for Shipments destined for our extended service areas applies only to the portion of the transportation provide directly by STI;
Holidays at the pickup location and/or at the destination location will affect STI transit times. Deliveries normally scheduled to be made on the day of holiday observance will be rescheduled for delivery on the next Business Day. The Delivery Commitment Time will be extended for a period equal to the length of the holiday;
For STI International Next Flight service, the quoted Delivery Commitment Time may be changed for many reasons including without limitation the following: flight delays or cancellations due to air traffic control,

weather or mechanical problems. If the Delivery Commitment Time is changed the Money Back Guarantee will only be applicable to the latest quoted Delivery Commitment Time.

This Money Back Guarantee does not apply to all Shipments, in particular B2C Shipments, in respect of which the Recipient has provided STI with specific delivery instructions in accordance with section 14.10.

17.2 For the STI Europe First service option, STI will upon request either refund or at its option (to be exercised in STI’s sole discretion) credit to the applicable invoice i) the STI Europe First Delivery Fee incurred by the Sender, but not the Transportation Charges, if the first attempted delivery of a Shipment occurs 60 seconds or more after the applicable Delivery Commitment Time for the STI Europe First service option and ii) the Transportation Charges incurred by the Sender if the first attempted delivery of a Shipment occurs 60 seconds or more after the applicable Delivery Commitment Time for STI International Priority. All restrictions and limitations set out under Section 17.1 .

17.3 If the Sender chooses to leave a Shipment at either a STI Authorized Ship Centre or a STI Drop Box the Delivery Commitment Time will commence when the Shipment is collected by STI from the STI Authorized Ship Centre or STI Drop Box as applicable. Details of the applicable cut off times in force from time to time can be found at the STI Authorized Ship Centre or STI Drop Box as applicable.

18. DECLARED VALUE AND LIMITS OF LIABILITY
18.1 Unless the Sender enters a higher Declared Value for Carriage on the (Air) Waybill and pays the required fee, the liability of STI is limited to the higher of a) the amount provided by the applicable international treaty or local law; or b) € 22 per kilogram; or c) US$ 100 per Shipment., the liability of STI is limited to the higher of a) the amount provided by the applicable local law; or b) € 10 per kilogram; or c) US$ 100 per Shipment, unless the Sender enters a higher Declared Value for Carriage on the (Air) Waybill and pays the required fee. the liability of STI is limited to the higher of a) € 4 per kilogram in accordance with the German Commercial Code (HGB); or b) US$ 100 per Shipment, unless the Sender enters a higher Declared Value for Carriage on the (Air) Waybill and pays the required fee.

18.2 STI does not provide cargo liability or all-risk insurance but the Sender may pay an additional charge for Declared Value for Carriage above the limits referred to in Section 18.1 above. The Sender should refer to the STI rate sheets in effect at the time of shipment or call STI for an explanation of the additional charge. The Declared Value for Carriage of any Package represents STI’s maximum liability in connection with a shipment of that Package, including but not limited to, any loss, damage, delay, misdelivery, any failure to provide information, or misdelivery of information relating to the Shipment. Exposure to and risk of any loss in excess of the Declared Value for Carriage is assumed by the Sender. Customers are advised to contact their insurance agent or broker for insurance coverage. EVEN IF A HIGHER VALUE FOR CARRIAGE IS DECLARED, THE LIABILITY OF STI FOR LOSS OF OR DAMAGE TO THE CONTENTS OF A SHIPMENT WILL NOT BE MORE THAN THE ACTUAL VALUE OF THE CONTENTS OF THE SHIPMENT AND GPS SHALL BE ENTITLED TO REQUIRE INDEPENDENT PROOF OF THE VALUE OF THE CONTENTS OF A SHIPMENT FOR WHICH A CLAIM IS MADE.

18.3 The maximum Declared Value for Customs and Carriage is limited and may vary per location. If applicable, the Declared Value for Carriage cannot exceed the Declared Value for Customs. The maximum Declared Value for Customs and Carriage for the contents of a STI Envelope or STI Pak, regardless of destination, is US$ 100 per Shipment or US$ 9.07 per pound, whichever is greater. Goods with a value (actual or declared) exceeding these amounts, should NOT be shipped in a STI Envelope or STI Pak. Unless otherwise specified by STI, the maximum Declared Value for Carriage is US$50,000 per Shipment to most destinations. The Sender should refer to the STI rate sheets in effect at the time of shipment or call STI for an explanation of the declared value limits.

18.4 Shipments containing the following items of extraordinary value are limited to a maximum Declared Value for Carriage of USD 1,000 per Shipment or US$ 9.07 per pound, whichever is greater. Import of any of these items may be prohibited by individual countries and a lower Declared Value for Carriage limit for a country, if any, will control this stated limitation for such items:

Artwork, including any work created or developed by the application of skill, taste or creative talent for sale, display or collection. This includes without limitation, items (and their parts) such as paintings, drawings, vases, tapestries, limited-edition prints, fine art, statues, sculptures, collector’s items, customized or personalized musical instruments or similar items;
Antiques or collectable items, or any commodity that exhibits the style or fashion of a past era and whose history, age or rarity contributes to its value. These items include but are not limited to, furniture, tableware, porcelains, ceramics and glassware. Collectable items may be contemporaneous or relating to a past era;
Film, photographic images (including photographic negatives), photographic chromes and photographic slides;
Any commodity that by its inherent nature is particularly susceptible to damage, or the market value of which is particularly variable or difficult to ascertain;
Glassware, including but not limited to signs, mirrors, ceramics, porcelains, china, crystal glass, framed glass and any other commodity with similarly fragile qualities;
Plasma screens;
Jewelers, including but not limited to, costume jewelers, watches and their parts, mount gems or stones (precious or semiprecious, cut or uncut), industrial diamonds and jewellery made of precious metal;
Precious metals, including but not limited to, gold and silver, silver bullion or dust, precipitates or platinum (except as an integral part of electronic machinery);
Furs, including, but not limited to, fur clothing, fur-trimmed clothing and fur pelts;
Stocks, bonds, cash letters or cash equivalents, including but not limited to food stamps, postage stamps (not collectible), travelers checks, lottery tickets, money orders, gift cards and gifts certificates, prepaid calling cards (excluding those that require a code for activation), bond coupons and bearer bonds;
Collectors items such as sports cards, souvenirs and memorabilia. (Collector’s coins and stamps may not be shipped. See the Items Unacceptable for Carriage section);
Guitars and other musical instruments that are more than 20 years old and customized or personalized musical instruments.

The Sender is responsible for accurately completing the (Air) Waybill or other shipping documents, including completion of the declared value section. STI cannot honor requests to change the declared value information on the (Air) Waybill after tender to STI.

18.5 When the Sender has not specified the Declared Value for Carriage of each Package on the (Air) Waybill but has specified a total declared value for all Packages, the declared value for each Package will be determined by dividing the total declared value by the number of Packages on the (Air) Waybill. In no event may the declared value of any Package in a Shipment exceed the declared value of the Shipment.

18.6 STI is not liable for any loss of, damage to, or delay, misdelivery or non-delivery of unacceptable Shipments, including but not limited to cash or currency (See Section 8: ITEMS UNACCEPTABLE FOR CARRIAGE).

18.7 Any declaration of a value in excess of the maximums allowed by STI is null and void. STI’s acceptance (whether inadvertent, intentional or otherwise) for carriage of any Shipment bearing a declared value in excess of the allowed maximums does not constitute a waiver of any provision of or limits within these Conditions as to such Shipment.

18.8 If the Declared Value for Carriage for a Shipment exceeds the authorized limits (see Sections 18.3 and 18.4), such value shall automatically be reduced to the authorized limits for such Shipment.

18.9 Regardless of the Declared Value for Carriage of a Package, STI’s liability for loss, damage, delay, misdelivery, non-delivery, misinformation, any failure to provide information, or misdelivery of information, will not exceed the Shipment’s repair cost, its depreciated value or its replacement cost, whichever is less.

19. LIABILITIES NOT ASSUMED
19.1 STI WILL NOT BE LIABLE, IN ANY EVENT, FOR ANY DAMAGES WHETHER DIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL IN EXCESS OF THE DECLARED VALUE (AS LIMITED BY SECTION 18) OR THE LIMITATION OF LIABILITY AS SET FORTH IN THE APPLICABLE INTERNATIONAL CONVENTION AS AMENDED OR, FOR SHIPMENTS FROM AND BETWEEN SPECIFIED LOCATIONS WITHIN ONE COUNTRY, BY THE APPLICABLE LOCAL LAW, WHICHEVER IS GREATER, WHETHER OR NOT FEDEX KNEW OR SHOULD HAVE KNOWN THAT SUCH DAMAGES MIGHT BE INCURRED INCLUDING, BUT NOT LIMITED TO, LOSS OF INCOME OR PROFITS.

19.2 STI WILL NOT BE LIABLE IN ANY EVENT FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT LOSSES OR DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF INCOME OR PROFITS.

19.3 STI shall not be liable for losses or delays in certain circumstances set forth in Section Exposure to and risk of any such loss or delay is assumed by the Sender and the Sender should contact an insurance agent or broker if insurance cover is desired. STI DOES NOT PROVIDE INSURANCE COVER.

19.4 STI will not be liable for, nor shall any adjustment, refund, or credit of any kind be made as a result of any loss, damage, delay, misdelivery or non-delivery or misinformation or failure to provide information including but not limited to any such loss, damage, delay, misdelivery, no delivery, misinformation or failure to provide information caused by or resulting from:

the act, default, or omission of the Sender, Recipient or any other party with an interest in the Shipment;
the nature of the Shipment or any defect, characteristic or inherent vice thereof;
the violation of any of the terms and conditions contained on the (Air) Waybill or these Conditions, tariff or other terms and conditions applicable to the Shipment including, but not limited to, the incorrect declaration of the cargo, the improper or insufficient packing, securing, marking or addressing of Shipments;
any events beyond the control of STI including but not limited to perils of the air, public enemies, public authorities acting with apparent or actual authority, acts or omissions of Customs officials, riots, strikes, or other local disputes, civil commotion, hazards incident to a state of war or weather conditions, or national, international or local disruptions in air or ground transportation networks, criminal acts of any person(s) or entities including acts of terrorism, strikes or anticipated strikes (of any entity, including but not limited to other carriers, vendors or suppliers), natural disasters, disruption or failure of communication and information systems (including, but not limited to, GPS systems), mechanical delay or conditions that present a danger to STI personnel;
the acts or omissions of any person other than STI, compliance with verbal or written delivery instructions from the Sender, Recipient or persons claiming to represent the Sender or Recipient;
the loss of or damage to articles packed and sealed in Packages by the Sender, provided that the seal is unbroken at the time of delivery and the Package retains its basic integrity;
any delay in delivery or STI’s inability or failure to complete a delivery due to acts or omissions of Customs or other regulatory agencies
delays in delivery caused by adherence to STI policies regarding the payment of duties and taxes;
the inability of STI to provide a copy of the delivery record or a copy of the signature obtained at delivery;
the erasure of data from or the loss or irretrievability of data stored on magnetic tapes, files or other storage media, or erasure or damage of photographic images or soundtracks from exposed film;
damage in transit or in handling of fluorescent tubes, neon lighting, neon signs, X-ray tubes, laser tubes and light bulbs, quartz crystal, quartz lamps, glass tubes such as those used for specimens and glass containers such as those used in laboratory environments or other inherently fragile items;
STIs failure to honor "package orientation" graphics (e.g., "UP" arrows, "THIS END UP" markings);
The Sender’s failure to ship goods in packaging approved by GPS prior to shipment, where such prior approval is recommended or required;
STI’s failure to notify the Sender of any delay, loss or damage or any inaccuracy in such notice;
Shipments released without obtaining a signature if a release delivery authorization signed by the Recipient is on file;
loss of or damage to any Package for which STI has no record of receipt;
Shipment of scale models (including but not limited to, architectural models, doll houses, etc.);
damage to briefcases, luggage, garment bags, aluminum cases, plastic cases, or other items whose outer finish might be damaged by adhesive labels, soiling or marking unless placed in an adequate, protective container for shipment;
damage, delay or loss of any Shipment containing a prohibited item;
damage arising from any failure by the Sender to pack the material shipped in a manner adequate to protect it from damage, adequacy being assessed in the reasonable determination of STI having regard to handling normally to be expected in the hands of a carrier such as STI;
The loss or any personal or financial information including but not limited to, social security numbers, dates of birth, drivers license numbers, credit or debit card numbers and financial account information;
The Sender’s failure to delete all Shipments entered into a STI self-invoicing system, Internet shipping device or any other electronic shipping method used to ship a Package when the Shipment is not tendered to STI;
The use of an incomplete, inaccurate, or invalid STI Account Number or a failure to provide a valid STI Account Number in good credit standing in the billing instructions on shipping documentation;
The shipment of perishables or commodities that could be damaged by exposure to heat or cold, including, but not limited to, the shipment of any alcoholic beverages, plants and plant materials, tobacco products, ostrich or emu eggs, or live aquaculture;
Damage to computers, or any components thereof, or any electronic equipment when shipped in any packaging other than:

The manufacturer's original packaging, which is undamaged and has retained a good, rigid condition;
Packaging that is in accordance with the STI packaging guidelines available on sti.com;
STI laptop packaging, for Shipments of laptop computers;
STI small electronic device packaging, for Shipments of cell phones, handheld computers, MP3 players and similar items;

Provision of packaging, advice, assistance or guidance on the appropriate packaging of Shipments by STI does not constitute acceptance of liability by GPS unless such advice, assistance or guidance has been approved in writing by STI Packaging Design and Development and the writing expressly accepts liability in the event of a damaged Shipment;
Damages indicated by any shockwatch, tiltmeter or temperature instruments;
Failing to meet our Delivery Commitment Time for any Shipments with an incomplete or incorrect address. (See the Undeliverable Shipments section.);
Loss or damage to alcohol Shipments unless an approved packaging type is used or STI Packaging Design and Development has pre-approved such packaging prior to shipment;
Dangerous goods Shipments that the Sender did not properly declare, including proper documentation, markings, labels and packaging. STI will not pay a claim on undeclared or hidden dangerous goods and the STI Money Back Guarantee does not apply;
STI will not be liable for the failure to provide any services or service options where STI records do not reflect that the services or service options were selected by the Sender.

19.5 Except in case of intentional action of STI, the Sender shall be liable for any damage caused by the Shipment to STI or to a third party. The Sender shall guarantee and hold STI harmless of any claim of a third party, notably the Recipient, for any liability exceeding the liability assumed under these Conditions.

19.6 Any payment made by STI pursuant to a claim of the Sender or of a third party shall not be deemed to constitute an acceptance of liability.

20. NO WARRANTIES
Save as expressly set out herein STI makes no warranties, express or implied.

21. CLAIMS
21.1 Claims for Damage, Delay or Shortage
All claims due to damage (visible or concealed), delay (including spoilage claims) or shortage must be notified to FedEx in writing within 21 calendar days after delivery of the Shipment, failing which no action for damages may be brought against STI (see also Section 17: MONEY BACK GUARANTEE for the time period to request a refund or credit of Transportation Charges due to a Service Failure). Receipt of the Shipment by the Recipient without written notice of damage on the delivery receipt is prima facie evidence that the Shipment was delivered in good condition. As a condition for STI considering any claim for damage the Recipient must make the contents, original shipping cartons and packaging available for inspection by STI.

STI reserves the right to inspect damaged Shipments on the customer’s premises as well as the right to retrieve the damaged Package for inspection at a STI facility.

All of the original shipping cartons, packing and contents must be made available for inspection by STI and retained until the claim is concluded.
21.2 Other claims (Loss, Non-delivery, Misdelivery...)
All other claims, including, but not limited to, claims for loss, non-delivery or misdelivery must be received by STI within nine months after the Package was tendered to STI.

21.3 Filing a Claim and Time Limitation
Within nine months after the Package was tendered to STI, it must be documented by sending all relevant information about it to STI. STI is not obligated to act on any claim until all Charges have been paid; the claim amount must not be deducted from those Charges. The right to damages against STI shall be extinguished unless a legal action is brought within two (2) years from the date of delivery (in case of damage) or the date the Shipment should have been delivered (in case of loss, non-delivery, misdelivery or delay in delivery).
The agreed date of delivery for purposes of calculating the deadline shall be the day following the date of the Shipment. Statutes of limitation providing for shorter statutory or contractually agreed provisions shall prevail over this provision.
Only one claim can be filed in connection with a Shipment. Acceptance of payment of a claim shall extinguish any right to recover further damages or to claim further compensation in connection with that Shipment.

22. SURCHARGES
STI reserves the right to assess fuel and other surcharges on Shipments without notice. The duration and amount will be determined at STI’s sole discretion. The Sender, by tendering his Shipment to STI, agrees to pay the surcharges in force at the later of the time of order or time of collection, such Charges to be determined by STI at its entire discretion. Details of current surcharges are available on stiexpressbd.com.

23. NON-WAIVER
Any failure by STI to enforce or apply a provision of these Conditions does not constitute a waiver of that provision and does not otherwise impair STI’s right to enforce such provision.

24. MANDATORY LAW
These Conditions shall not exclude any liability where the exclusion of that liability is prohibited by law.
Insofar as any provision contained or referred to in these Conditions may be contrary to any applicable international treaty, local law, government regulations, orders, or requirements, such provision shall be limited to the maximum extent permitted and, as limited, shall remain in effect as part of the agreement between STI and the Sender. The invalidity or unenforceability of any provision shall not affect any other part of these Conditions.

25. MEDIATION
Belgian law allows the users of postal services to request the intervention of the Ombudsman for the postal sector (Rue Royale 97 bte 14 B-1000 Bruxelles (F); Koningsstraat 97 bus 15 B-1000 Brussel (NL)) provided the user introduced its complaint beforehand with STI. Such intervention is without prejudice to the provisions of these Conditions.

26. DATA PROTECTION
26.1 STI warrants that:

it shall comply with all mandatory applicable laws, regulations and rules concerning data protection or privacy in relation to personal data processed by it for the performance of a Shipment.
it shall maintain appropriate security systems in relation to data held by it to prevent unlawful or unauthorized accessing or use of data and the accidental loss or destruction of, or damage to, such data.
it shall only process any personal data to the extent necessary for the performance of the Shipment.
The data shall only be held for as long as is reasonably necessary.

26.2 By submitting any personal data to STI the Shipper consents to STI using this data for the purposes of STI (or its agents or subcontractors) performing their obligations under the relevant (Air) Waybill and the Conditions. In

particular, the Shipper consents to STI sharing shipment data, including personal data, to Customs if such is necessary for customs clearance and Customs may record and use that data for customs, safety and security purposes as required in the frame of the clearance process. The Shipper also consents to STI sharing this data with STI Express Ltd, its subsidiaries and branches, and confirms that STI can do the same with the Consignee’s personal data.

26.3 In relation to any data provided by the Shipper concerning a Consignee or third party in connection with a Shipment, the Shipper warrants that it has complied with applicable data protection laws including obtaining all necessary consents and approvals for the provision of such data to STI and the processing by STI of this data for the performance of the Shipment and, where the Shipper has provided data concerning a Consignee or third party in connection with a Shipment, then the Shipper warrants, represents and undertakes that, as agent on behalf of STI, it has complied with all applicable data protection laws including providing the relevant data subject with all information in connection with the collection, transfer and processing of such data including, without limitation:

the identity of STI as data controller;
the purposes of the processing, being in respect of the delivery of the Shipment;
the categories of data which the Shipper will pass to STI;
confirmation that the data is to be passed to STI and to STI' affiliates located in and/or out of the European Economic Area, including in the United States, in connection with the performance of the Shipment, including alternative delivery instructions received from the Recipient;
the mandatory or optional nature of providing data and the consequences in case of refusal to provide date;
the data subject's rights to access the data and request the rectification of inaccurate data or to oppose to its processing for legitimate purposes, and contact details that may be used to exercise such rights.

The Shipper will indemnify STI in respect of all costs, claims, damages and expenses suffered or incurred by STI in connection with the Sender's failure to comply with this condition 26.3.
26.4 In connection with the performance of the Shipment STI may use the services of subcontractors or agents and that data shall be transferred to them solely for the performance of their services in connection with such Shipment and in accordance with these Conditions.